1. Validity
1.1. The following terms apply to the purchase of all tickets, vouchers and guided tours available at the following sites of the Museum Fünf Kontinente.
1.2. This includes the purchase of tickets:
a) at the ticket office of the Museum Fünf Kontinente,
b) in online sales.
1.3 These Terms and Conditions (hereinafter T&C) also apply to the general provisions of the Museum Fünf Kontinente, specifically to the site regulations of the Museum Fünf Kontinente, and to the respective site's legal individual provisions which can be viewed on site in the museum. With the purchase of tickets, the customer* recognises these T&C of the Museum Fünf Kontinente as binding. Different conditions of the customer are not part of this contract unless the Museum Fünf Kontinente agrees in writing to their validity.
1.4. Tickets are only sold to end customers, otherwise there is no entitlement to the services of the Museum Fünf Kontinente stated on the ticket. The Museum Fünf Kontinente is entitled to limit the number of tickets purchased per customer in individual cases and online sales.
1.5. The purchase of services in accordance with the following provisions gives rise to contractual relationships exclusively between the customer and the Museum Fünf Kontinente. It is not permitted to resell the purchased tickets.
2. Types of ticket offered
2.1. It is for the Museum Fünf Kontinente to decide which of the following types of tickets are available for purchase in the Museum Fünf Kontinente.
2.2. Entrance tickets for the Museum Fünf Kontinente
Entrance tickets exclusively entitle the holder to visit the permanent exhibitions and special exhibitions, provided that they are included in the visit to the permanent exhibitions of the Museum Fünf Kontinente noted and named on the ticket during the respective opening hours on the day of purchase, unless otherwise stated due to the type of ticket.
The same applies to admission tickets for paid special exhibitions that are not included in the admission to the permanent exhibitions. Once they have been used for admission for the first time, admission tickets are no longer transferable.
2.3. Combined tickets
Combined tickets entitle the holder to enter the permanent exhibitions and one special exhibition of the Museum Fünf Kontinente during their opening hours on the day of purchase. After their initial use for entry, combined tickets are no longer transferable.
2.4. Annual Pass
2.4.1. The Annual Pass entitles the holder to enter the Museum Fünf Kontinente during their opening hours, and to enter fee-charging special exhibitions of the Museum Fünf Kontinente for 12 months until the end date printed on the Annual Pass. To enter the aforementioned exhibitions, the Annual Pass must be presented in conjunction with a valid official photo ID at the admission point of the Museum Fünf Kontinente by the holder of the Annual Pass without being asked to do so.
2.4.2. Upon issue, the holder's first name and surname are marked on the Annual Pass, which it is not transferable. The data protection information describes how the Museum Fünf Kontinente processes personal data in connection with the Annual Pass. These can be viewed at www.museum-fuenf-kontinente.de and can be printed out and saved.
2.4.3. If the holder loses their Annual Pass, they must inform the Museum Fünf Kontinente immediately. A processing fee will be charged for issuing a replacement card. The card will be issued at the museum ticket office upon presentation of valid official photo ID.
2.5. Vouchers
Gift vouchers can be purchased at the ticket office of the Museum Fünf Kontinente. The vouchers can be used to redeem annual passes.
2.6. Time Slot Tickets
The Museum Fünf Kontinente is entitled, after due consideration and considering objective standards, to make admission dependent on advance booking, in particular for reasons of visitor safety and conservation reasons, and to sell tickets in accordance with Section 2.2 with a specified admission period/period of validity (Time Slot Tickets).
Time Slot Tickets allow entry only during the admission period or period of validity printed on the ticket. Likewise, for holders of annual passes in accordance with Section 2.4, entry can be made dependent on an advance booking for reasons stated in sentence 1. If the volume of visitors exceeds the visitor capacity despite Time Slot Tickets, waiting times of up to 30 minutes must be accepted.
3. Prices and Payment
Entrance fees as well as regulations on discounts and free entrance are specified in the Museum Fünf Kontinente's current entrance fee provision, which can be seen in the Museum Fünf Kontinente’s website (www.museum-fuenf-kontinente.de) and inquired at the ticket office. The euro is the valid currency. Entrance fees are subject to change.
3.1. Entrance tickets, annual passes and guided tours are VAT exempt under § 4 no. 20 a UStG.
3.2. To receive discounts or free entrance, a valid confirmation and if necessary, a photo ID card, must be presented when purchasing at the Museum Fünf Kontinente ticket office or at the admission point of the museum on the day of the visit. Upon request, proof must be shown on entering the museum or exhibition. If proof cannot be presented, the balance to the full entrance fee must be paid afterwards.
3.3. Products purchased purely digitally (cf. sentence 1 no. 3.4.2.2.) must be printed out by the customer before visiting the museum and/or presented in a digitally readable form (e.g. on the display of a smartphone) when visiting the museum. Admission will only take place if the QR code is fully legible.
3.4. Payment
3.4.1. Payment at the ticket office
3.4.1.1. Payments are made at the ticket office of the Museum Fünf Kontinente. Payment options are basically cash or EC or credit cards from the most common providers (VISA, Master Card, American Express, etc.).
3.4.1.2. When paying with the EC card, the customer must ensure to have sufficient funds in the account. Costs arising from chargebacks must be borne by the customer, as long as the Museum Fünf Kontinente is not responsible for the chargeback. In individual cases, the Museum Fünf Kontinente is entitled to accept only certain forms of payment depending on the customer.
3.4.2. Payment and shipping in the online shop
3.4.2.1. In online sales, the customer pays in advance payment using one of the payment options offered. Purchase on account is not possible.
3.4.2.2. The shipping of the goods referred to in no. 2 takes place digitally by e-mail to the e-mail address provided by the customer.
4. Revocation/Cancellation
A return or cancellation of products purchased at the ticket office and in the online shop is generally excluded. For products purchased online under nos. 2.4 and 2.5. a statutory 14-day right of withdrawal applies, provided that no (partial) services have yet been used. Details on the revocation can be found in the Museum Fünf Kontinente’s cancellation policy (www.museum-fuenf-kontinente.de).
5. Admission and site regulations
5.1. The customer must show the ticket purchased at the ticket office or online shop (see 3.3.) in printed or digital form when entering the exhibition rooms. The ticket is scanned at the entrance. While visiting the exhibition rooms, the customer must carry it with him and show it to the supervisory staff upon request.
5.2. Museum Fünf Kontinente’s staff are entitled at any point to use their due discretion to make arrangements that differ from these T&C on the basis of site regulations.
5.3. In the event of violation of these T&C, site regulations, instructions by Museum Fünf Kontinente’s staff or the respective site's legal individual provisions, the Museum Fünf Kontinente or their representatives reserve the right to expel customers from the Museum Fünf Kontinente or ban them from the premises. This also applies if the ticket holder is disruptive to other visitors, the operating of the museum is disrupted or there is a risk of disruptions.
6. Limitation period
In accordance with legal provisions, the limitation period for vouchers is three years starting at the end of the year in which the ticket was purchased.
7. Loss/damage and exchange
The Museum Fünf Kontinente is not liable for the loss, expiry or damage of tickets or vouchers. Lost or damaged tickets will not be replaced or refunded, with the exception of Annual Passes (see Section 2.4).
8. Public tours
8.1. The Museum Fünf Kontinente offers fee-charging public guided tours with limited participant numbers.
8.2. To join one of the Museum Fünf Kontinente’s public guided tours with limited participant numbers, the customer must acquire a separate tour ticket at the museum ticket office or online on the same day prior to the guided tour. This is the prerequisite for participating in the tour. Purchasing a general entrance ticket for the museum does not entitle the customer to participate in a tour. Proof of entitlement to participate in a tour does not replace the purchase of a ticket listed in Section 2.
8.3. Postponement of the tour by up to thirty minutes after the stated time does not justify a reduction in the price of the tour. The museum guide will catch up the time accordingly. If the tour is delayed over 30 minutes, it is cancelled. In this case, Section 8.4 applies.
8.4. The Museum Fünf Kontinente is entitled to cancel a public guided tour if there is an important reason (e.g. illness of the guide, exceeding the capacity for visitors, force majeure listed in Section 9.2). In this case, for fee-charging tours, participation fees already paid will be reimbursed. Apart from that, participants are not entitled to claim damages. Tickets already purchased for entry to exhibition rooms cannot be returned (see Section 4), unless there is also a reason under Section 9.2.
9. Liability of the Museum Fünf Kontinente
9.1. The Museum Fünf Kontinente is only liable for damages caused by intent or gross negligence of the Museum Fünf Kontinente, their staff or agents. Any further liability, insofar as it is not compulsory in legal provisions, is expressly excluded. Liability limitation does not apply, in particular, to damages arising from injury to life, body or health, and to the violation of essential contractual obligations.
9.2. If it is not possible to visit the museum or an exhibition and thereby use a ticket due to compelling reasons within the sphere of the Museum Fünf Kontinente (conservation, organisational or technical reasons) or due to force majeure (such as closure orders from security authorities or authorities governing the Museum Fünf Kontinente, natural disasters, pandemics, war, and the like), the Museum Fünf Kontinente is entitled to rescind the contract. In this case, the ticket price is refunded. The Museum Fünf Kontinente has no further liability.
9.3. Dates of closures will be announced in advance on the Museum Fünf Kontinente’s website as far as possible.
9.4. Individual parts of exhibitions can be closed or certain exhibits can be inaccessible for structural or organisational reasons. This does not justify a fee discount or damage claims.
9.5. Furthermore, for Annual Passes and combined tickets it applies that the Museum Fünf Kontinente or departments of the museum can be closed for structural or organizational reasons, or for an important reason. Deficiency claims are excluded. There is no entitlement to an extension of the Annual Pass or (partial) refund of the fee paid.
10. Final provisions
10.1. The law of the Federal Republic of Germany applies exclusively without involvement of international private law. The exclusive place of fulfilment for service and payment is Munich. Munich is the place of jurisdiction for disputes with business people, legal entities under public law and special funds under public law, as well as people whose place of residence or habitual abode is abroad.
10.2. Deviations or supplements to these provisions must be made in writing. This also applies to the written form requirement itself.
10.3. The Museum Fünf Kontinente reserves the right to change these T&C at any time without giving reasons. These changes do not apply to orders already placed or existing purchase contracts.
10.4. If individual provisions of these T&C are or become invalid or unenforceable, this does not affect the validity of the other provisions. Statutory provisions, if available, apply in place of the invalid points.
Museum Fünf Kontinente
Staatliche Museen in Bayern
Maximilianstraß 42
80538 München
Last updated: November 2025